Complaints
Something gone wrong? Here's how to escalate it.
Step 1 — write to us
Email complaints@gameday.app with your account name, what happened, and what you'd like resolved. We'll respond within 5 business days.
Step 2 — internal review
If you're not happy with the first response, ask for an internal review. A second team member, not involved in the original decision, will look at it.
Prize disputes
Prizes are put up and awarded by the hosting venue or event promoter, so prize disputes are resolved with the venue under its prize terms. We'll help with any leaderboard or scoring evidence they need.